Starbucks: Keeping a Tight Lid on Freedom of Speech
I'm never buying anything from Starbucks again.
Or at least not from a certain location, depending on how things pan out.
Last night I was driving around putting up posters for the Front Porch, at a few non-downtown locations for a change. Three Panera restaurants, a Borders bookstore, and... Starbucks.
As you may know, every Starbucks store has a magnetic board for community fliers and announcements. I went to the South Campbell location, and found that there was plenty of space for my poster... if I moved a few things around. It took me a minute, and business was slow, so one of the baristas asked me in a friendly tone if I was having fun. I said sure. I got my poster put up, and I headed out.
But I had a different experience altogether at the East Sunshine location, near Bass Pro. It was even slower there, and the situation was the same with the magnet board, so I started moving things around.
I was almost done when an employee behind me (presumably the manager) bluntly informed me that if I put up my poster, he would have to take it down immediately. Why? Because it's corporate policy that nothing religious be placed on the community board. Nothing religious or political, he said. I could be wrong, but I sensed a smirk on his face.
Frankly, I was stunned. Religious and political censorship? In a coffee house? How many alliances and visions and revolutions have been birthed in coffee houses over the centuries? Paris... London... Boston... the coffee house was the community heartbeat for intellectual dialogue and sociological progress. Can you imagine if all these historic conversations had been interrupted by 19 year-old baristas with a warning not to cross corporate policy?
Does this manager mean to tell me that announcements for peace rallies, get-out-the-vote campaigns, church charity drives, and biblical counseling are all contraband?
You should see what's left over. There was a notice of a lost dog, a certificate of thanks awarded to Starbucks for community investment of some kind, and a newspaper clipping. That's it.
I will allow the possibility that this particular manager was mistaken, in addition to being rude. I sent an e-mail through their corporate website, asking if he was correct about corporate policy. If he was not correct, I hold nothing further against Starbucks, only their East Sunshine location. If, however, the coffee giant has gone so far as to turn their entire chain into an oppressively polite family dinner table, then I will have nothing further to do with them.
You may still want to go there... that's up to you. But if you must discuss your opinions about Bush or Obama or Moses, I suggest you keep your voices down.
+
P.S. Or, if you must have your say, simply have your religious or political thoughts published on their cups... like Rick Warren did.
Labels: communication, politics, religion



5 Comments:
Maybe this attitude is why Starbucks has been suffering lately. If there was one business place where a person should expect some freedom of speech, it would be a coffeehouse.
Can you let us know whether Starbucks responds and how?
Can't really agree with you here, even though I sympathize with your viewpoint.
Starbucks can't even really be termed as a "coffee house"...it's more like a large corporation with a bunch of small tables to drink your coffee, get up and go. No homey or cozy feel.
As much as we hate it, Starbucks or the individual franchisees own the building and do reserve the right to allow and censor whatever they want, on their property. That's the right that's been afforded to them with free enterprise.
And if that right involves censorship of religion, we just gotta pray that God can change their hearts but at the same time remember they have been given the right to do that.
That being said, I'm not vouching for Starbucks here. God knows I dislike them as much as the next guy. Gimme Rendezvous or the Mudhouse instead.
Chris:
You are right. One thing I will definitely say is that Starbucks is not operating outside their rights as a private American corporation. As it has been said "I may disagree with what you say, but I will fight to the death for your right to say it." So I value the right Starbucks has to limit usage of their community board, and there are no issues in my mind about that.
The question is not if the policy is illegal, but if it is lame and stupid. I will update this blog when I get a substantial response from Starbucks about this issue.
Greetings!
Hope you have calm down :)
Well, i wonder is it Starbucks policy or that particular branch or that person who is being restrictive.
You should said to him "Get behind me! You ...." haha..
Anyway, on a serious note.. i agree with you that it's improper to restrict.. I grew up in Singapore, and a Christian too.
I always wonder, IF, it's the other faith, or practices such as... Pro-Ana, Elite-Thinking... etc.. who tries to post on that noticeboard, but got rejected... Will i be as upset about not giving free-speech.
I don't know why people like starbucks anyway haha.. my local, Coffeeshop coffee S$0.80 is much nicer then the S$6.00 Lukewarm, half form, tasteless coffee haha.
Peace to you dude!
moses
Ps : i am more a Chinese Tea person haha
Ryan--
I definitely agree the Starbucks policy is lame and stupid, as you put it! Even though they have the right, I don't think it's even in human interest for them to be so restrictive...it's fodder for negative PR, and it doesn't speak very well of the company as a whole.
Hopefully they give you a favorable response.
For me, it's Bubble Tea all the way.
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